Where are Zora Carpets made?
Zora Carpets are handcrafted in Bhadohi, Uttar Pradesh, known globally as the Carpet City of India. Our artisans create premium handmade carpets using traditional weaving techniques.
Are your carpets handmade?
Yes, the majority of our carpets are handmade. We specialize in Hand Knotted, Hand Tufted, and Hand Loomed carpets, meticulously crafted by skilled artisans using premium materials.
Do you use eco-friendly and safe materials?
Absolutely. We prioritize sustainable practices and use high-quality, natural fibers along with non-toxic, AZO-free dyes to ensure our carpets are completely safe for your family and pets.
Do you provide custom carpet sizes?
Yes, we provide bespoke services. You can customize the size, color, and design of your carpet. Perfect for unique home layouts, hotels, and interior design projects.
Do you accept bulk or B2B orders for interior projects?
Yes, we actively collaborate with interior designers, architects, and retail stores globally. Please reach out to our support team for trade accounts and bulk pricing.
Do you ship carpets internationally?
Yes, we ship carpets worldwide, including the USA, UK, Europe, Australia, the Middle East, and many other regions using trusted courier partners.
How long does it take to deliver an order?
For domestic orders within India, delivery usually takes 5-7 business days. International shipping generally takes 10-15 business days depending on the destination. Custom-made rugs will require additional crafting time.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email and SMS. You can use this link to track your shipment's real-time status.
Do I have to pay customs duties or taxes for international orders?
Customs duties and local taxes (if applicable) are determined by the destination country's government. These are not included in the shipping charges and are the responsibility of the customer upon arrival.
What payment methods do you accept?
We accept all major Credit/Debit cards, PayPal (for international orders), and standard domestic options including UPI, Net Banking, and digital wallets.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available for select pin codes within India. However, COD is not applicable for international orders or customized carpets.
What is your return and refund policy?
We offer a hassle-free 7-day return policy for standard products if they are defective or not as described. Please note that custom-made or personalized carpets are non-returnable unless there is a manufacturing defect.
What if my carpet arrives damaged?
In the rare event of transit damage, please take clear photos of the packaging and the product immediately. Contact our customer care within 48 hours for a prompt replacement or resolution.
How do I care for and clean my handmade carpet?
We recommend regular vacuuming (without a beater bar). For liquid spills, blot immediately with a clean, dry cloth—do not rub. Professional carpet cleaning is recommended once a year.
Is it normal for my new carpet to shed?
Yes, it is completely normal for new hand-tufted and woolen carpets to shed loose fibers initially. This is a natural characteristic of the yarn and will subside after a few weeks of regular vacuuming.
Will the colors of the carpet fade over time?
We use premium fade-resistant dyes. However, prolonged exposure to direct, harsh sunlight can cause slight fading over many years. We recommend rotating your rug occasionally for even wear.